Practical and Flexible IT Service Management
for the Real World

Your processes may be complex, but that doesn’t mean your service management solution should be.  Every business is unique, but that doesn’t mean your service management solution should require costly custom development and consulting to support your needs. 

Enter Numara FootPrints: an uncomplicated, flexible and cost-effective IT service management solution.  Numara FootPrints helps you drive business success through excellent customer service, and reduce resource drain by streamlining and automating operations.

The award-winning, ITIL® V3-compatible solution meets your needs for fast time to productivity, ease of administration and use, and extensive workflow automation. A 100% web-based application, Numara FootPrints provides extensive flexibility for consolidating and automating business processes within and beyond the IT organization.

With Numara FootPrints you can:

• Eliminate complexity:
  Automate and consolidate comprehensive, integrated service management processes, such as internal and external customer service, facilities management, and HR with a single tool
  
• Remain Flexible:
  Model your business processes, from simple to complex, and configure the solution to meet your unique requirements
  
• Reduce costs:
  Replace complicated, expensive service desk management solutions and lower your total cost of ownership with inexpensive implementation and simplified maintenance
  
• Achieve compliance:
  Align compliance requirements with organizational and governmental policies
  
• Improve service:
  Speed customer problem resolution, provide 24/7 self service, improve service levels, and enhance reporting
  
• Be a leader:
  Establish a robust framework based on the ITIL framework and other industry best practices
  
• Support growth:
  Scale your business with integrated IT asset lifecycle management

Why Numara FootPrints?

• It’s Simpler:
  No programming, deep technical knowledge, or extensive professional service engagements are required for implementation, administration, customization, and upgrades
  
• It’s Faster:
  Accelerated time to productivity gets you up and running in production sooner than most tools in the market today
  
• It’s Smarter:
  100% web-based service desk software with extensive workflow automation that works with the systems you have today to support processes and users throughout the world
  
• It’s Easy to Use:
  Extremely intuitive user interface gives administrators and users instant access to critical information and lets them complete tasks faster

Learn More About Numara FootPrints

• Download a Free Trial of Numara FootPrints
• Request One on One Demo
• Watch Product Video Overview
• Request Pricing

Numara FootPrints Feature Overview

Efficient IT Service Management

Form and function.  In Numara FootPrints, you’ll find both.  Ease of use does not come at the expense of flexibility or deep feature sophistication.

Numara FootPrints gives you a centralized service management foundation that supports all of your critical service processes, even as your needs evolve.  Wherever your users are located, whatever languages they speak, and whatever your combination of business processes and functions, Numara FootPrints has the flexibility to help you manage service delivery more efficiently.

Base Functionality:

• Centralized Service Management
  The web based architecture allows for agent and customer access from anywhere for all incidents, problems, and service requests received from multiple channels  
  
• Comprehensive Workflow Automation
  Automate your business processes including fully customizable workflows, escalations, business rules, and reusable templates
  
• Intuitive User-Interface
  Reduce training time for new users and ensure existing users are highly productive with an easy-to-use console that provides one-click access to high-use information
  
• Two-way Email Management
  Manage your email conversations using predefined templates, auto-creation of tickets, and automated email conversation tracking
  
• Online Self Service
  Provide 24/7 customer access via an easy-to-use, highly customizable customer portal
  
• IT Asset Management Integration
  Access asset information instantly with the Numara Asset Management Platform (NAMP) for faster problem resolution and easier reporting
  
• Extensive Reporting
  Track trends, performance, productivity, and service levels for continuous improvement

Highly Flexible Web-based Architecture

• Anywhere, Anytime Access
  Access critical information from desktop browsers and mobile devices with no client required
  
• Speedy Implementation and Easy Customization
  Use built-in wizards to install, configure, and administer. No programming, dedicated staff, database administration, or client software required.
  
• Highly Flexible, Scalable, and Easy-to-Configure Service Management Architecture Create separate, unique, and secure environments for different groups, departments, locations, and business processes on a centralized platform

ITIL® V3 for the Real World

Numara FootPrints supports the ITIL service lifecycle framework with the following out of the box processes.

• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Knowledge Management
• Service Level Management
• Service Catalog Management
• Request Fulfillment Management
• Release Management
• Service Portfolio Management
• Event Management
• Service Reporting Management

Discover how the experienced Numara Software Professional Services Team can help you implement Numara FootPrints and ITIL processes in your organization.

Numara FootPrints Technical Information

Numara FootPrints not only fits the way you work, it fits your working environment.  With a flexible, scalable, and easy-to-configure architecture, it easily plugs into any IT environment, working with the technology you have today and adapting for the technology you’ll have tomorrow.

Numara FootPrints Technical Highlights:

• 100% web-based
• Resides on a single, central computer running a web server
• No client software required; only a standard web browser
• No programming needed for implementation or change
• Supports multiple platforms, databases, email systems, client systems, and web browsers
• Integrates with telephony systems to automate call routing and auto-populate tickets
• Offers robust security with configurable security roles, support for multiple authentication methods, secure LDAP, secure IMAP and SSL
• Includes 64-bit support for x86 servers

Numara FootPrints uses HTML and Javascript™ to display its dynamic web content. It makes use of AJAX technology for just-in-time data delivery and uses modern Javascript libraries like YUI and Ext JS to display its presentation layer.  Perl™ and Java™ are used on the server to generate all of the dynamic web content and interface with the back end database via DBI/DBD and ODBC.  All customizations are performed through the browser without any programming.

Users can be authenticated directly to their Microsoft® Windows®, LDAP, web server, UNIX® or native Numara FootPrints login ID and password. Numara FootPrints then assigns users to their proper roles, giving them their established preferences and permissions within the system.

Have it your way – On your site or ours