Easily Adopt ITIL Best Practices That Work For Your Organization

ITIL framework provides a great guide for IT organizations seeking to streamline process and workload, continuously improve service delivery and enforce controls.  However, a rigid one-size-fits-all approach to ITIL isn’t the right answer for most companies.  Most organizations want to adopt ITIL in a multi-step approach ensuring you have the time and resources to effectively implement ITIL best practices and create value for your organization.

BMC FootPrints provides a flexible, practical approach to help you easily adopt ITIL best practices in a way that works for your organization.  Footprints out-of-the-box ITIL templates help you quickly implement ITIL service lifecycle processes including:

• Incident Management - streamline incident resolution leveraging configurable forms and flexible process automation
• Problem Management- expedite root-cause analysis to prevent incidents from reoccurring
• Change Management – incorporate approvals, enforce controls and maintain a full audit trail leveraging robust process automation
• Service Portfolio Management – easily design, approve and manage service offerings available to customers and the business
• Service Catalog Management –  customize and intuitively present services available to users based on role to enable self-service and defer service desk calls
• Service Level Management – monitor and report on agreed upon response and resolution times based on your service level agreements and their related services
• Release & Deployment Management – enforce approvals, plan releases and automatically deploy custom packages
• Request Fulfillment - optimize service delivery by centrally managing service requests and related workflows
• Service Asset & Configuration Management - discover assets and see configuration item relationships
• Knowledge Management - build a robust knowledge base solutions with FAQ categorization and knowledge authoring approvals

Leveraging a flexible web-based architecture, out-of-the-box ITIL best practice templates and robust process automation capabilities, BMC FootPrints empowers you to adopt ITIL best practices at a pace that works best for your organization.