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Video Case Study
Duquesne University
The Benefits of Change Management Melissa Jackman, Helpdesk Manager of Duquesne University, talks about using Numara FootPrints for Change Management. Duquesne University is a private, coeducational university with more than 10,000 students.
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Strengthen the Relationship between IT and Your Business by Automating Change Management and Approval Processes
Change happens. When managed poorly, it can cost your business in delays, or worse. Change management involves ensuring complete, accurate and efficient processes and optimizing IT performance within the ever-evolving, rapid pace of business.
Due to its complex nature, especially as a business grows, it becomes important to have a centralized solution to track, automate, manage, control and report on the process of change and approvals. Change management processes are guided through their lifecycle by a set of rules that is unique to each business.
Tracking, Managing, Controlling and Reporting on the Process of Change
A change management process defines how your business manages all change requests through a single resource using multiple channels including e-mail, web access and wireless devices. When designing a change management process there are several things you should consider.
- Enable your customers to play an active role in the decision making process by allowing anyone to be an approver without special configuration
- View, track and report on all change management audit trails and activity through a single, centralized source
- Automate the approval notification process to keep all approvers and voting members thoroughly informed
- Customize the approval process to fit your organizations unique change management needs
- Ensure stakeholders are aware of the current status of all change requests
- Track and monitor change activity, approval processes and results
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